Frequently Asked Questions

How do I attach my animal's rabies certificate, spay/neuter certificate and/or photo? What format are accepted?

Easily attach documents by clicking the upload button (). Remove uploaded files by clicking the delete button () and view uploaded files by clicking the view button ().

  • Valid image file types are: gif, jpg/jpeg, png
  • Valid rabies certificate and spay/neuter certificate file types are: docx, gif, jpg/jpeg, pdf, or png

Why should I upload my animal’s photo?

Having a photo of your animal on file can help identify it if he/she is ever stolen, lost or found.

Can I buy a license for a new animal online?

Yes, simply create your personal account if you don't already have one, then create a record for each of your animals.

Can I buy a licence for my animal from a different municipality then where I live?

No. Animal licences must be purchased from the municipality where the animal resides.

My animal passed away. How do I notify Animal Services so I do not receive license reminders in the future?

You can update your animal’s record online by marking the “Deceased” box.

I received a citation for failure to buy my animal’s license. Can I renew my license online?

Yes, there is no change to the licensing procedure.

What is the money from the sale of licenses used for?

The funds collected by the sale of animal licenses helps provide better care for sick and injured animals that pass through our doors.

What types of payment are accepted?

Online licenses must be paid by a debit/credit card. VISA and MasterCard are accepted.